KollabiuM Terms of Service (Public Offer)

1. General

1.1.These Terms of Service (the "Terms", the "Offer") are the Company's formal offer to enter into an agreement on the terms below. They are addressed to you as an individual with full legal capacity (the "User").

1.2.These Terms include general terms for all users and paid-service terms that apply when you pay for plans, AI Studio credits or other paid products.

1.3.The Privacy Policy, KollabiuM Recommendation Technology Rules, plans page, Child Safety Standards, Complaint Handling Rules and rules published for individual Platform sections form an integral part of these Terms. If you participate in the partner programme, its rules also apply. You can read them in Team after signing in.

1.4.If you do not agree with any of these Terms, you must not register on the Platform or use its services.

2. Definitions

2.1.Platform, KollabiuM: the Company's software available at kollabium.com and as a web app (PWA). The Platform combines a social network, messaging, calls and conferences, the AI Studio and educational materials.

2.2.Acceptance: full and unconditional acceptance of these Terms. How acceptance happens is set out in section 3.

2.3.Account (profile): your account on the Platform.

2.4.Content: any material you post or create on the Platform, including text, images, video, audio, stories, messages, comments, conference recordings and generation results.

2.5.Plan: a set of Platform features and limits for a certain period. Plans and prices are listed on the plans page.

2.6.AI Studio credits (credits): internal units of account used to pay for operations in the AI Studio and other AI-powered features.

2.7.Certificate: a code that lets the holder activate a plan or another Platform product. Certificates can be received in promotions, bought on the Platform or from partner resellers, and given as a gift.

2.8.Promo code: a code that gives a discount on a Platform product.

2.9.Partner programme: a programme that rewards Users for inviting new people to the Platform.

2.10.Partner points: internal units of account in which partner programme rewards are credited.

2.11.AI Studio: the section of the Platform for creating text, images, video and other content with artificial intelligence models, including the Company's own models and third-party models.

2.12.Kolli: the Platform's AI assistant that answers your questions and performs actions at your request.

2.13.Lab: the section of the Platform where the Company shares its development plans and collects Users' votes and feedback.

3. Acceptance and conclusion of the agreement

3.1.You accept the general terms when you register: you enter your email address, confirm it with a code and agree to the Terms and Privacy Policy on the sign-in screen. The Company records the date of your consent and the version of the accepted documents.

3.2.You accept the paid-service terms by paying for the relevant product or activating a certificate.

3.3.From the moment of acceptance the agreement is deemed concluded in writing.

3.4.You must be at least 16 to use the Platform. By accepting these Terms, you confirm that you are 16 or older. If you are under 18, you need your parent's or legal guardian's consent to use the Platform and make payments. If the law of your country sets a higher age, that age applies.

4. Account

4.1.You provide accurate information and keep it up to date.

4.2.You are responsible for access to your email and the devices you use to sign in. All actions in your account are deemed to be your actions.

4.3.You may not transfer your account, credits, points or certificates issued personally to you to third parties unless the rules of the relevant section expressly allow it.

4.4.If you do not confirm your email within 14 days of registration, your unconfirmed account is deleted automatically.

4.5.You can delete your account in profile settings. Deletion ends your access to the account, unused credits and the paid plan period.

4.6.If you suspect unauthorised access to your account, report it to support.

5. What the Platform provides

5.1.The Company gives you access to Platform features within the scope of your plan, including:

• feed, posts, comments, reactions, reposts and follows;
• stories and their statistics;
• direct messages, groups and channels;
• voice and video calls, group calls and conferences, conference recording;
• AI Studio: generating and editing text, images, video and audio;
• the Kolli AI assistant;
• the Lab, educational materials and the support section.

5.2.After registration, you have access to the basic KollabiuM X plan with no time limit or fee. Extended features and limits are available on paid plans.

5.3.The Company is not obliged to launch described but unavailable features by any particular date. Paying for a plan does not entitle you to demand features that were unavailable when you paid.

5.4.The Company may develop, change and switch off Platform features. The features and limits of a plan you have paid for stay in place until the end of the paid period.

5.5.The Company may carry out maintenance during which the Platform may be fully or partly unavailable.

5.6.KollabiuM uses algorithms to suggest some content and people. The Recommendation Technology Rules explain what information they use, how you control selection and where plan entitlements apply.

6. Plans and payment

6.1.Current plans, their features, periods and prices are listed on the Platform's plans page. The price is fixed at the moment of payment.

6.2.You pay once for your selected plan period: 1, 3, 6 or 12 months, depending on the plan.

6.3.When the paid period ends, your plan returns to KollabiuM X. To extend it, you make a new payment.

6.4.Plan prices are shown in US dollars. Credit packs and other products are priced in the currency displayed on the purchase page. If you pay in a different currency, the amount due is calculated at the exchange rate shown at checkout when you pay.

6.5.You can pay using the methods shown at checkout. Payment providers process payments under their security rules.

6.6.By paying for a plan or product, you ask for access to be opened immediately after payment. The service is deemed rendered when access is opened.

6.7.You pay any bank or payment system fees charged to you.

6.8.If you switch plans before your paid period ends, the calculation is shown at checkout before you confirm payment.

7. AI Studio credits

7.1.Credits are spent on AI Studio operations and other AI-powered features. The cost of an operation in credits is shown before it starts.

7.2.Types of credits:

• plan credits: credited at once when a plan is paid for, as a single amount for the whole paid period, and expire when the plan period ends;
• gift credits: credited for registration, for completing steps on the Platform and in promotions; they expire 30 days after being credited unless the promotion terms set a different period;
• activity credits: credited for votes in the Lab and valid on the same terms as purchased credits;
• purchased credits: bought in packs and valid for 180 days from the date of the latest credit purchase. Each new purchase extends the whole remaining balance of purchased credits by another 180 days from the date of that purchase. If there are no new purchases within 180 days, the unused balance of purchased credits expires. The Platform reminds you 14 days and 3 days before they expire.

7.3.Credits are spent in this order: gift, plan, activity, purchased.

7.4.When the plan is changed mid-period, the credits of the new plan are credited in full, and unused credits of the previous plan remain valid until the end of its period.

7.5.Credits are not money, electronic money or securities. They cannot be withdrawn, exchanged for money or transferred to another User.

7.6.If a generation is not completed because of a technical error, a model refusal or moderation of the result by the Company, the credits charged are returned to your balance automatically. Requests that breach the Terms are blocked before credits are charged.

7.7.Terms of gift promotions (including "Invite a friend") are published on the Platform. The Company may stop crediting under a promotion when its budget is used up or if there are signs of abuse.

8. Certificates and promo codes

8.1.Certificates are given out in prize draws and promotions, sold on the Platform ("Buy as a gift") and through partner resellers. A certificate is activated in "My certificates" or at checkout and gives a plan or product for the period stated in the certificate.

8.2.Each certificate can be activated once. The code is valid for 12 months from the date it was issued or bought. The code's validity does not affect the product period after activation. A code not yet linked to a User is linked to whoever enters it first.

8.3.An unactivated certificate can be given to another Platform User via search. A gift cannot be cancelled once confirmed. The recipient gets a notification.

8.4.A certificate cannot be exchanged for money. Refunds for a purchased certificate follow clause 9.3. No refund is made for a plan activated with a certificate.

8.5.The promo code's terms, including discount, products, validity and number of uses, are shown when you enter it. You can use each promo code once. Certificates cannot be bought with a promo code.

8.6.The Company may cancel a certificate or promo code obtained in breach of the promotion terms or with signs of abuse, as well as a certificate whose payment has been refunded.

9. Refunds

9.1.You may request a refund for your first plan purchase within 14 days of payment if you have not started using the paid plan's features and have not spent its credits.

9.2.A refund for a credit pack is possible within 14 days of payment if no credits from the pack have been spent.

9.3.A refund for a purchased certificate is possible within 14 days of payment if the certificate has not been activated or given as a gift. After the refund the code is cancelled. Certificates bought from partner resellers are refunded under those resellers' rules.

9.4.When a plan is refunded, the unused credits of that plan are removed.

9.5.Repeat purchases and paid plan extensions, plans received with a certificate and spent credits are not refundable unless mandatory rules of applicable law provide otherwise.

9.6.To request a refund, contact support at kollabium.com/care or support@kollabium.com. State the reason and attach proof of payment. Your request is reviewed within 21 business days.

9.7.An approved refund is made by the same method used for payment within 10 business days. The time it takes to arrive depends on the bank or payment system.

9.8.If your access is suspended or terminated for a breach of the Terms, no refund is made for the paid period.

10. Partner programme

10.1.Participation in the partner programme is optional, free of charge, independent of your plan and not required to use the Platform. Participation terms and rules for receiving and using rewards are available in Team after signing in. You become a participant by accepting the programme rules there, when the section is available.

10.2.Rewards for purchases by invited participants follow the partner programme rules available in Team after signing in.

10.3.You do not receive rewards for registrations without payment, your own purchases, the purchase of a certificate as such (a reward is credited when it is activated), or refunded payments.

10.4.You must not register fake accounts, send spam invitations, promise guaranteed financial returns, pose as a Company representative or use the KollabiuM brand against the Company's rules. For a breach, the Company may cancel credited points and exclude you from the programme.

10.5.You are responsible for paying taxes on your rewards under the laws of your country.

11. Content and conduct

11.1.You are responsible for your Content and confirm that you have the right to post it.

11.2.It is prohibited to post or share:

• threats, calls for violence or glorification of violence;
• material that incites hatred or discrimination;
• terrorist or extremist material;
• fraud, pyramid schemes, phishing;
• material that infringes copyright, trademarks or other rights of third parties;
• spam and misleading advertising;
• insults, defamation, harassment;
• pornography and sexually explicit content, including AI-generated content, and any sexual material involving minors;
• promotion of drugs, instructions for making them or help in obtaining them;
• calls to suicide or self-harm, dangerous challenges;
• other people's personal data and intimate images without consent, including NCII and AI-generated material;
• sexual abuse or exploitation of children and any material that promotes them;
• AI-generated material that impersonates real people in order to deceive (deepfakes) or depicts real people without their consent;
• cruelty to animals;
• any other Content prohibited by applicable law.

11.3.It is prohibited to interfere with the Platform, bypass plan limits and moderation, or use automated access (bots, scraping, emulated actions) without the Company's written permission.

11.4.The Company may remove Content that breaches the Terms, issue warnings, restrict features, temporarily or permanently block the account and, where there are signs of a crime, contact the competent authorities.

11.5.Content or a User can be reported using the report feature on the Platform, via kollabium.com/care or at support@kollabium.com. Reports are reviewed within 24 hours of the first report. We act on urgent harm without waiting for that deadline. Every User can block another User from their profile or content menu and manage blocked users in settings. Unblocking only removes your own block and does not restore friendships or follows. The Complaint Handling Rules explain how reports are reviewed, Content is hidden and decisions can be appealed.

12. AI Studio and Kolli

12.1.Generation results are created automatically by AI models. They may be inaccurate, incomplete, similar to other users' results or different from your expectations. The Company does not guarantee a particular result. Models have built-in provider filters and may refuse a request even if it does not breach these Terms.

12.2.Answers from Kolli and the AI Studio are not professional advice, whether medical, legal, financial or otherwise. You check them yourself and use them at your own risk.

12.3.The Company may use third-party models for generation. Your request and uploaded materials are sent to the provider only to the extent needed to perform the operation.

12.4.For selfies, trends and other features that use a face photo, upload only your own photos or photos of people who have consented. Do not upload other people's voice or other data without their consent, or use the AI Studio to create Content prohibited by section 11.

12.5.Rights to generation results belong to you to the extent permitted by applicable law and the model provider's terms. You may use them for personal and commercial purposes while respecting third-party rights.

12.6.The Company does not guarantee indefinite storage of generation results in the AI Studio and recommends saving the results you need to your device or posting them in your profile.

12.7.Tips on which requests models usually refuse are published in the KollabiuM knowledge base.

12.8.Every AI Studio request and result is checked by automated moderation. For attempts to create prohibited Content, the Company restricts access to AI Studio: for 24 hours, then for 7 days on repeat, and permanently for further violations. Attempting to create a sexualised image of a real person from an uploaded photo, or any sexual material involving minors, results in a permanent AI Studio ban and suspension of publishing pending manual review; information about such violations may be passed to the competent authorities.

13. Calls and conferences

13.1.Personal calls on the Platform are not recorded.

13.2.Conference recording is turned on by the organiser. The organiser is responsible for making sure participants know about the recording.

13.3.Conference recordings are kept for the period set by the organiser's plan and are then deleted automatically. Recording storage is limited by the plan.

13.4.Conference add-ons (extra participants, speakers, recording time) are bought separately at the prices shown on the Platform.

14. Intellectual property

14.1.Exclusive rights to the Platform, its code, design, databases, interfaces, the KollabiuM trademark, the Kolli character and other brand elements belong to the Company.

14.2.You retain the rights to your Content. By posting it, you grant the Company a free, non-exclusive, worldwide licence to store, reproduce, process and display it as needed to run the Platform for as long as it is posted. Deletion ends the licence, except for backup copies for as long as they are retained.

14.3.Using the KollabiuM trademark and brand without the Company's written consent is prohibited.

15. Liability

15.1.The Platform is provided "as is". The Company is not liable if it does not meet your expectations, except as expressly stated in these Terms.

15.2.The Company is not liable for users' Content, the quality of your internet connection or third-party services through which you access the Platform.

15.3.The Company's liability to you is limited to the amount you paid it in the 3 months before the event giving rise to your claim, unless mandatory rules of applicable law provide otherwise.

15.4.You compensate the Company for losses, including legal costs, caused by your breach of these Terms or third-party rights.

15.5.The parties are released from liability in case of force majeure: natural disasters, hostilities, decisions of authorities, mass outages of communication networks and other events beyond the parties' reasonable control.

16. Personal data and emails

16.1.The Company processes Users' personal data under the Privacy Policy.

16.2.The Company sends you service emails, such as sign-in codes and payment and security notices, and Platform news emails. You can unsubscribe from news emails at any time using the link in each email or profile settings. Unsubscribing does not limit your access to the Platform.

17. Changes to the Terms

17.1.The Company may change these Terms. Revised Terms are published on the Platform.

17.2.The Company notifies you of material changes on the Platform or by email at least 3 days before they take effect.

17.3.Continuing to use the Platform after the changes take effect means agreeing to the new version. Changes do not affect payments made before they take effect.

18. Disputes and governing law

18.1.The Terms are governed by the laws of the United Arab Emirates.

18.2.Disputes are settled by negotiation. Claims are sent to support@kollabium.com; the response time is 30 days.

18.3.If a dispute is not settled by negotiation, it is heard by the competent court at the Company's place of registration.

18.4.Section 18 does not deprive you, as a consumer, of protection under mandatory rules of the law of your country of residence.

19. Final provisions

19.1.If any provision of the Terms is found invalid, the remaining provisions stay in force.

19.2.You may not transfer your rights and obligations under these Terms without the Company's written consent.

19.3.The Platform's official resources are kollabium.com and the resources linked from it. The Company is not responsible for resources pretending to be KollabiuM.

20. Company details and contacts

KOLLABIUM FZCO

IFZA licence: No. 40859

Tax registration number (TRN): 104875316200001

Address: 40859-001, IFZA Business Park, Building A1, Dubai Digital Park, Dubai Silicon Oasis, Dubai, UAE

Website: kollabium.com

Support: kollabium.com/care

Email: support@kollabium.com