KollabiuMMost of the time it's one of four things: the notification is turned off in your settings, your browser is blocking push, emails are landing in spam, or Telegram isn't linked yet. Here's how to check each channel in a couple of minutes.
Check your notification settings first
Go to "Settings" → "Notifications". It's a table: notification groups on the left, channels across the top with "On the site", "Push", "Telegram" and "Email". You only get a notification where the group and the channel meet and the box is ticked. For example, if "Push" is off in the "Social" row, likes and new followers won't reach your phone.
Also check your quiet hours, set by the "From" and "To" times. During those hours you won't get push or chat pop-ups. Nothing is lost: you'll find everything in the "Notifications" section in the morning.
Everything we send always lands in the "Notifications" section on the site. If a notification is there but didn't reach your phone or inbox, the problem is the channel. See below.
Why push notifications aren't coming through
- Your browser is blocking notifications. If "Notifications" shows "blocked" next to "Browser", tap the icon to the left of the site address and allow notifications. On iPhone: "Settings" → "Notifications" → KollabiuM.
- Push isn't on for this device. Go to "Settings" → "Notifications" → "Push on this device". Push is turned on separately on each phone and computer.
- On iPhone, you opened the site in Safari. iPhone only shows push in the installed app, so open KollabiuM from its Home Screen icon.
- Do Not Disturb is on. It silences notifications from every app on your phone.
To install KollabiuM on your phone, see "How to install KollabiuM as an app".
Why emails aren't arriving
- The email went to spam. Check your "Spam" folder and tabs like "Promotions". If you find us there, mark it as "Not spam" so future emails reach your inbox.
- Marketing emails are off. News, "Lab" and "Events" emails only come if "Receive marketing emails" is on. Emails about sign-in, security and payments always arrive.
- Your mail server is rejecting our emails. If your notification settings say "Emails to your address bounce, so we don't send them.", we've stopped sending to that address. There may be a typo, or your mailbox is full. You can change your email through the Care Service. See "How to change your profile details and email".
Why Telegram notifications aren't arriving
Telegram only works once your account is connected to the KollabiuM bot. If "Notifications" shows "not linked" next to Telegram, there's no connection yet, so nothing is sent there. A "Link Telegram" button is coming to settings soon. Until then, you can get notifications on the site, by push and by email.
Why one chat is silent
That chat is probably muted if it has a "Muted" badge and a dimmed counter. Open the chat, tap "⋯" at the top and choose "Turn on notifications". More in "How chats work on KollabiuM".
Still not working?
Contact the Care Service. Tell us which device and browser you use, which notifications are missing and since when, and we'll check what our system sees.