KollabiuMAI Studio checks every request and won't create prohibited content. If a request is blocked or a generation fails, your credits are either not charged or returned automatically.
What you can't create
Every request and every result goes through an automatic check. The studio won't create:
- explicit or sexual content, including fictional adult characters;
- images of violence;
- instructions for violence or making weapons;
- extremist or terrorist material;
- deepfakes or "undressing" of real people, or fakes of someone else's photos or voice;
- texts written in the name of well-known politicians.
Why do we do this? We want KollabiuM to stay a safe place, and we don't want anything made in the studio to be used against other people.
Request refusal and generation bans
If a request fails the safety check, the studio refuses it and shows a warning with a link to these rules. Refusing one request and blocking new generations are different states.
Repeated violations lead to generation bans. The default steps are 24 hours, then 7 days, then a permanent ban. The studio displays the current expiry date and time in your time zone. Duration settings may change.
A confirmed attempt to undress an uploaded photo of a real person leads to an immediate permanent generation ban. Publishing posts and stories is suspended pending manual review. This is a separate restriction: lifting the studio ban does not automatically restore publishing.
An ordinary generation ban does not close your account or suspend publishing. Your work history and Support remain available. Safety checks can make mistakes; you can appeal if you disagree with a decision.
How to appeal?
Select Appeal in the studio notice or contact Support. Choose the AI Studio topic and explain which decision you believe was incorrect. Appeals are reviewed manually; sending an appeal does not automatically lift a generation ban or publishing restriction.
Do I get my credits back if a generation fails?
Occasionally the neural network can't handle a request or something goes wrong on our side. In that case you'll see a message saying that something went wrong, asking you to try again and confirming that you haven't been charged. Your credits are returned automatically and show up in your transaction history as a refund for a failed generation.
Refunds are usually instant. If you see "The refund is being processed", give it up to 15 minutes. If your credits still haven't come back, contact the Care Service.