KollabiuMTo see where your AI credits went, open the "History" section on the "AI Studio credits" page. It shows every credit movement: what came in, what was spent and what expired.
What the entries mean
- "Pack purchase": you bought a credit pack;
- "Plan grant": credits added when you paid for a plan;
- "Activity reward": credits for voting in the Lab;
- the text of your request: a charge for a generation. You'll see the beginning of the request, so it's clear what the credits were spent on;
- Refund for a failed generation: credits returned after a failure or a moderation block;
- "Expired": purchased, gift or activity credits reached the end of their validity period;
- "Expired with plan": your plan ended, and its plan credits expired with it.
What if my credits don't add up?
Compare the time of the charge with the time of the generation in "My work". If a generation failed and you haven't received a refund after more than 15 minutes, contact the Care Service and we'll help.